Shipping policy

Shipping Policy

At Muddy Panda, we aim to ensure your order reaches you as quickly and safely as possible.

Delivery Times

All orders are processed and dispatched using trusted third-party courier services. We aim to deliver your parcel within 3–5 working days from the date your order is placed.

Please note that delivery times are estimates and may vary due to factors outside of our control, including courier delays, adverse weather conditions, public holidays, or periods of high demand.

Order Processing

Orders are typically processed within 1–2 working days. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Confirmation

Once your order has been dispatched, you may receive a confirmation email if you have agreed to share your information with us.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will be happy to assist you in tracking your parcel and resolving any issues.